Help & FAQs
Quick answers about accounts, investments, loans, security and payments.
Account & KYC
Who can open an Akon Finance account?
Any Indian resident aged 18 or above with a PAN and Aadhaar linked to a mobile number can open an account in about 5 minutes.
Is Akon Finance a bank?
No. Akon Finance is a technology platform. Savings accounts, loans, investments and insurance are provided by regulated partner institutions.
What is video KYC?
A short live video call with a trained agent who verifies your identity and PAN. It completes your full KYC without a branch visit.
Investments
Do you charge commission on mutual funds?
No. We offer direct plans with zero commission, so more of your returns stay with you.
How do I redeem my investments?
Tap Redeem on any holding. Liquid funds credit the next working day; equity funds in 2–3 working days.
Is digital gold safe?
Each gram is backed by 24K physical gold stored in insured, independently audited vaults.
Loans
How long does loan approval take?
Pre-approved personal loans can be approved in minutes. Home and business loans usually take 3–7 working days.
Can I check eligibility without affecting my score?
Yes. Eligibility checks are soft enquiries and do not affect your credit score.
How are EMIs collected?
Through an e-NACH mandate or UPI AutoPay on the date you choose.
Security & Payments
How is my data protected?
All data is encrypted in transit and at rest, logins use device binding and 2-factor authentication, and we follow the DPDP Act, 2023.
What should I do if I see a suspicious transaction?
Freeze your card in the app immediately and call +91 99944 61072. Report within 3 days for zero liability under RBI guidelines.
Are bill payments instant?
Most BBPS billers confirm instantly. Some utilities take up to 48 hours to reflect the payment.
Still need help?
Our support team is available Monday to Saturday, 9 AM to 8 PM.